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FAQs

How do I place an order?

Browse the menu on our Order Online page, add your items, choose delivery or collection, and pay securely at checkout. You’ll receive confirmation once your order is placed.

Do you deliver to my area?

Enter your address at checkout and you’ll see straight away whether we deliver to you, along with any delivery charge and minimum order value.

How long will my food take?

Every order is made fresh, so times vary with demand. A typical estimate is shown when you order, and busy evenings and weekends can take a little longer.

Can I collect my order instead?

Yes — choose collection at checkout and we’ll have your food ready to pick up at the time shown.

What payment methods do you accept?

All available payment options are shown at checkout before you confirm your order.

I have a food allergy — what should I do?

Please read our Allergen Information page and contact us before ordering. Our kitchen handles multiple allergens, so we cannot guarantee any dish is completely trace-free.

Something is wrong with my order — what now?

Contact us as soon as possible and keep the items. Our Refund & Returns Policy explains how we handle missing, incorrect or unsatisfactory items — we’ll always aim to put it right.

Can I change or cancel my order?

If preparation hasn’t started, yes — get in touch straight away. Once your food is being made we usually can’t cancel it, as it’s prepared fresh for you.

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