Last updated: 19 July 2026

Machos (“we”, “us”, “our”) operates this website and online ordering service. We respect your privacy and are committed to protecting your personal data in line with the UK GDPR and the Data Protection Act 2018. This policy explains what we collect, why, and your rights.

Information we collect

• Order details — your name, contact details, delivery address, order items and order history when you place an order.
• Account information — details you provide if you create an account, such as your name, email address and saved addresses.
• Payment information — payments are processed securely by our payment providers. We do not store your full card details on this website.
• Messages — information you send us through contact forms.
• Technical data — IP address, browser type and usage data collected through cookies and similar technologies to keep the site secure and working properly.

How we use your information

• To process and deliver your orders and take payment.
• To manage your account and respond to your enquiries.
• To improve our website, menu and service.
• To meet our legal obligations, including tax and accounting rules.

We rely on the following lawful bases: performance of a contract (your order), our legitimate interests (running and improving our business), and legal obligation.

Sharing your information

We only share personal data where necessary to run our service — for example with payment processors, delivery personnel fulfilling your order, and IT providers who host and maintain this website. We do not sell your personal data.

How long we keep it

We keep order records for as long as needed to provide the service and to meet legal and accounting requirements, after which they are deleted or anonymised.

Cookies

This site uses cookies that are necessary for it to function (for example, keeping items in your basket) and may use analytics cookies to help us understand how the site is used. You can control cookies through your browser settings.

Your rights

You have the right to access, correct or delete your personal data, to object to or restrict certain processing, and to data portability. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk). To exercise any of these rights, please contact us through this website.